Shipping to Peru: How We Personally Helped a Client Replace Woven Bags with Cartons

Shipping to Peru: How We Personally Helped a Client Replace Woven Bags with Cartons

In early July, our long-time client Isabel contacted me for a quote. She had about 2.8 cubic meters of slippers to ship to an Amazon warehouse in Peru. Since Isabel was working on FOB terms with the supplier, the supplier would send the goods to our warehouse.

After Isabel gave me the supplier's contact information, I reached out to them the same day. The supplier informed me that the goods were ready, so I provided them with our warehouse address. After getting the details, I immediately sent a booking order to our operations department. Once we received the warehouse receipt, I sent it to the supplier and made sure they understood to attach the FBA labels and our warehouse markings. The next steps were to wait for the goods to arrive, consolidate the shipment, and load it onto the ship—everything seemed to be going smoothly.

Since the supplier was also in Shenzhen, the goods arrived at our Yantian port warehouse the next day. However, to my surprise, the goods were packed in woven bags! Amazon has a strict requirement that all goods must be packed in cartons, not woven bags. The supplier, being unfamiliar with Amazon's packaging requirements, had mistakenly used woven bags.

After receiving this feedback from our operations team, I immediately contacted both the client and the supplier to explain that the packaging needed to be changed. We had two options: the first was to send cartons to the warehouse and have the agent repackage the goods, and the second was for us to purchase the cartons and repackage the goods ourselves.

Considering the client's costs and time, we decided on the second option—to repackage the goods ourselves. This approach not only saved the client time and additional costs like labor fees and re-labeling but also ensured that the packaging met Amazon's requirements.

Since I was familiar with Amazon's requirements, I personally found a carton supplier and ordered a batch of cartons based on the size of the woven bags. Because the packaging was being changed, the previously attached labels were no longer usable, so I reprinted the FBA labels and warehouse markings. After making all these preparations, we waited for the cartons to be delivered to the warehouse.

To ensure we didn't miss the shipping schedule, we urged the supplier to deliver the cartons to the warehouse as quickly as possible. I want to give a special thanks to my colleagues who volunteered to help when they learned about the situation. A few of our male colleagues joined me in the warehouse to assist with the repackaging. When we arrived, we saw a pile of goods in woven bags. We immediately started planning how to minimize the volume increase during the repackaging since sea freight is charged by CBM, and any increase in volume would raise the client's shipping costs.

The FBA labels on the woven bags were numbered sequentially, but the order got mixed up during the warehouse handling, so we had to reorganize them and reapply the labels. We had 60 woven bags of slippers to repackage, and it took us over three hours to complete the task. In July, the weather in Shenzhen is extremely hot, and by the time we finished, everyone was drenched in sweat.

As a seasoned freight forwarder in China, we go above and beyond to serve our clients. We often handle tasks that other logistics companies might charge for or avoid altogether. For instance, when consolidating shipments, our sales reps supervise the loading process and send videos to clients. If there's confusion with the labels, we re-label and recount the goods. Some companies might do this, but not as meticulously as we do. We even pack small items that clients purchase on Taobao. Other logistics companies might think of these small tasks but choose not to do them—we take care of them all for our clients.

Looking at the 60 cartons neatly arranged on the pallets, I sent Isabel a video to show that the repackaging was complete and that the shipment schedule had not been delayed. Isabel was very touched and sent a thumbs-up emoji along with her heartfelt thanks!

Even though I was exhausted, receiving feedback like Isabel's made it all worthwhile. On the one hand, Isabel is a long-time client, so I wanted to provide the best logistics experience possible while also maximizing cost savings. This is what every team member at Sunny Worldwide Logistics strives to do—provide the best logistics solutions for each client, helping them ship their goods to every corner of the world in the most convenient, efficient, and economical way possible.

We believe that long-term cooperation is only possible if our clients are satisfied. That's our service philosophy. Lastly, I want to remind everyone shipping to Amazon to use carton packaging and ensure the FBA labels are properly attached. Sunny Worldwide Logistics specializes in international sea freight, air freight, express delivery, and Amazon FBA services. With 26 years of industry experience, we safeguard your shipments. Choose Sunny Worldwide Logistics to make shipping easier!